Privacy policy

Who is responsible

The controller is Technical Storage, as identified in the legal notice.

For any question about your personal data, write to us at the address on the contact page.

What we collect and why

What we collect and why
Data	Why	Legal basis
Free study form: name, business email, company, the data you wish to analyse (Disk, Tape, CPU, Space), size of your installation, and your message	To answer your request, qualify it and prepare the study	Steps before a contract at your request; our legitimate interest in answering business enquiries
Files you send for a study (RMF or CMF reports, DCOLLECT extracts, tape catalogue reports)	To run the study and present the results	Your request. You can anonymise the files before you send them
Emails and calls you exchange with us	To answer you and follow up	Our legitimate interest in answering you; steps before a contract
Server logs: IP address, date and time, page requested, browser, referring page	To deliver the website, keep it secure and fix faults	Our legitimate interest in running a secure website
Audience measurement, only if we enable it, with Plausible Analytics: pages viewed, referrer, country, device type, as aggregated figures	To understand which pages are useful	Our legitimate interest in improving the website; no cookie and no personal profile

We do not use the data you send for advertising, and we do not sell it. We make no automated decision about you.

Cookies and trackers

This website sets no cookie and uses no tracker that identifies you. If we enable audience measurement, we use Plausible Analytics, which does not use cookies, does not keep your IP address and does not follow you across websites. Fonts and scripts are served from our own server.

How long we keep it

How long we keep it
Data	Retention
Files sent for a free study (RMF or CMF reports, DCOLLECT extracts, tape catalogue reports)	Deleted 30 days after you upload them
Free study requests and emails	To be completed
Customer relationship data, once you become a customer	For the duration of the agreement, then as the law requires
Server logs	To be completed
Audience measurement	Aggregated figures only, no personal data

Who receives your data

The Technical Storage experts who answer you and run your study.
Infomaniak Network SA, Geneva, Switzerland, which hosts the website and its logs, as our processor.
Our email provider, to deliver messages.
Plausible Analytics, only if we enable audience measurement, for aggregated figures.

We share personal data with no one else, except where the law requires it.

Where it is processed

On our servers and at our hosting provider, in Switzerland. Switzerland and the European Union recognise each other’s level of data protection as adequate. If data is ever processed elsewhere, for example by a team member working abroad, we put the safeguards the law requires in place.

How we protect it

The website is served over HTTPS only. Only the experts who need the files you send for a study can open them, and we delete them 30 days after you upload them.

Your rights

You may ask us at any time to:

tell you what data we hold about you, and give you a copy (access, portability);
correct data that is wrong (rectification);
delete your data (erasure), or restrict how we use it;
stop using your data on the basis of our legitimate interest (objection);
withdraw a consent you gave, if we ever rely on one.

Write to us and we will answer within 30 days. We may ask you to prove your identity first.

Complaints

You may complain to a data protection authority. In Switzerland, this is the Federal Data Protection and Information Commissioner (FDPIC), Feldeggweg 1, 3003 Bern, edoeb.admin.ch. If you live in the European Union, you can also contact the authority of your country; the European Data Protection Board lists them at edpb.europa.eu.

Changes to this policy

We update this policy when our practices change, and show the date of the latest update at the top of this page.

No cookies

Hosted in Switzerland

Study files deleted after 30 days